Warranty

All Andis products have either a 2-year or 5-year warranty from the date of purchase. Your individual item will state the warranty period for that specific tool. Products will be repaired or replaced (based on model) when proof of purchase is provided. When required, we ask that the shipping to our facility is covered by the customer. More details can be found in your product’s Use and Care pamphlet.

To create a return case online, please fill out our Online Return Form

Our Customer Support Team can be contacted by phone at 1-800-558-9441, chat via our website, or email at info@andisco.com to start a case for you.

To view the full 2 year warranty click here.

To view the full 5 year warranty click here.

If a blade set fails to cut to your expectations, Andis will replace the blade within 10 days of purchase, providing the receipt.

While Andis Master Blades and ultraEDGE Detachable Blades can be sharpened, Andis does not provide sharpening services. Many of our Andis Authorized Service Centers do provide sharpening services and you can view the list to find one near you.

You can also purchase replacement cutters for your detachable blades! Andis offers replacement ceramic cutters that can be used on both your ultraEDGE and ceramicEDGE blades. Buy Your Replacment Cutter Here

The best way to determine if your product is under warranty is by checking your date of purchase. Our 2-year warranty period begins from the date of purchase or date of delivery. Be certain to retain your receipt for the length of your warranty period or register your product and upload your receipt here: Register Your Recent Purchase | Andis.

Registering is easy just follow this link! Register Your Recent Purchase | Andis.

Yes, if you bought them directly from Andis or an authorized Andis dealer. Be certain that you retain your receipt to provide your purchase details.

If you buy something used or from an unauthorized third-party seller, we cannot honor the warranty on your product. Also, any modified units void an product warranty. Modifications may include any painting, cutting, or tampering with the unit. Please take a look at the Use & Care pamphlet enclosed with your product for more details.

Also, wearable parts such as blades, foil heads, or cutters are not covered under the 2-year warranty. If your product wears out or becomes damaged over time, we recommend purchasing a replacement blade, foil, or cutter.

To create a return case online, please fill out our Online Return Form

If you need further assistance, contact Customer Support at 1-800-558-9441, chat via our website, or email at info@andisco.com. Our team can gather all of the necessary information, create a case for you, and get you everything you need to return your order to our facility.

Unfortunately, we are unable to offer extended warranties at this time.

Nearly all clippers and trimmers can be repaired. However, depending on the price of the repair and shipping, it may be more cost effective to simply buy a new unit if it’s not under warranty.

Pricing is based on model for repairable units. Fees are a flat rate and cover diagnosis, parts, labor, and the return shipping to any US address
Current Pricing:
■ Level 1: $30.00 For Models AAC-1, D8, GO/GTO/GTX, LCL, RT-1 and US-1 ■ Level 2: $50.00 For Models CTA-1, LCL-2, MBG Series, ML and MTC ■ Level 3: $75.00 For Models AG/AG2/AGC/AGC2, BGC, AGR+/BGRC, DBLC-2, MLC, ORL/ORL-S and SMC ■ Level 4: $100.00 For Models CCA

To create a return case online, please fill out our Online Return Form

If you do not see your model listed or need further assistance, our Customer Support Team can be contacted by phone at 1-800-558-9441, chat via our website, or email at info@andisco.com.

If your product is sent directly to the Andis factory in Wisconsin, we are only able to accept credit card payments (Master Card, Visa, Discover, and American Express) and are unable to accept cash or checks. Payment for repairs is required prior to service being started.

Once your unit arrives at our facility, you can pay for your repair online here: LINK to Pay Page. If you provided us with your email address when your case was set up, you will also receive an email with a direct link to pay.

Otherwise, a Customer Support team member will contact you for payment over the phone.

We will happily replace any product that we cannot repair and is still under warranty.

It’s very likely! There are Andis Authorized Service Centers in many locations. View Andis Authorized Service Centers to see if there’s one near you. Please note, any products still within the 2-year manufacture warranty period must be serviced by Andis Company directly.

You will first need to set up a case with us! Once your case is set up, you will receive shipping instructions via email or from our CS team.

To create a return case online, please fill out our Online Return Form

If you need further assistance, contact Customer Support at 1-800-558-9441, chat via our website, or email at info@andisco.com.

Yes! We recommend reaching out to us before sending any product in so we can create a case and get you all of the information you need.

To create a return case online, please fill out our Online Return Form

Not including transit time to and from our factory, repairs typically take 5-7 days once we’ve received your item.